Lock Medium – Onyx

Product Care Store in the provided bag when not in use. Clean gently with a soft, dry cloth. Avoid using abrasive materials or cleaners.

Complimentary Shipping: All orders ship free of charge, worldwide.

Shipping Estimates Standard shipping takes approximately 5–7 business days. These are estimates and not guarantees; delivery times vary by location.

Tracking: You will receive a tracking number via email once your order ships. Please allow 48–72 hours for tracking to update. Multiple items may be shipped separately to speed up delivery.

Duties & Taxes — Covered by Us We ship on a fully DDP (Delivered Duty Paid) basis. That means we cover all import duties, taxes, and customs fees on your behalf — no matter where you are in the world. Your order arrives straight to your door with no additional charges, no surprises, and nothing to pay on delivery.

Delays & Lost Packages We do not issue refunds for shipping delays caused by carriers or customs. If your tracking shows "Delivered" but you have not received the package, please wait 24 hours before contacting us.

Contact Us For order inquiries, please email: valentinaandrose@valentinaandrose.com

30-Day Returns

Not quite right? You can return any item within 30 days of delivery for a refund to your original payment method. Items must be unused and in their original packaging.

To start a return, email valentinaandrose@valentinaandrose.com with your order number and we'll send you the return instructions. Return shipping is at the customer's cost.

Damaged or Faulty Items

If your item arrives damaged, faulty or incorrect, email us clear photos within 7 days of delivery and we'll send a replacement or a full refund, at no cost to you.

Refunds

Once your return arrives and is checked, your refund is processed within 5–7 business days.

Full details are in our Refund Policy.