Client care
Questions
Do you ship worldwide?
Yes. Delivery is free worldwide, tracked and insured.
How long will my order take?
Orders arrive in 5 to 7 business days. You'll get a tracking number by email once your bag ships.
Are duties and taxes included?
Yes. Orders ship Delivered Duty Paid, so there's nothing extra to pay on delivery.
Can I return my bag?
Yes, within 30 days of delivery. Returns are at your own cost. Email us first and we'll send you the return details. Read the returns policy.
Can I change my address after ordering?
Email valentinaandrose@valentinaandrose.com within an hour of ordering. Once a bag has shipped, the address can't be changed.
What are the bags made of?
Most of our bags are genuine leather, mainly calfskin. Where a bag uses another material, such as Composite Blend, the product page says so.
How do I care for my bag?
Wipe it with a soft dry cloth and keep it out of direct sun and rain. Our care guide has the full detail.
Do you have a store?
No. Valentina is online only.
Do you offer gift wrapping?
Not at the moment. Every bag arrives packed safely in its dust bag.
What currency are prices in?
Prices show in your local currency automatically. You can change country and currency at the bottom of any page.