Effective Date: January 8, 2026
At VALENTINA, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website and purchase from our online store.
By using our website and services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect two types of information when you use our website:
Personal Information: When you create an account, place an order, or contact us, we may collect personal details such as:
Name
Email address
Shipping address
Billing address
Phone number
Payment information (processed securely via a third-party provider)
Non-Personal Information: We may also collect non-identifiable information about your use of the website to help us improve your experience, such as:
IP address
Browser type and version
Device information
Pages visited on our site
Time spent on pages
Referral sources
2. How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill your orders.
To send you order confirmations, shipping updates, and transaction-related communications.
To respond to customer service inquiries.
To improve our website's functionality, user experience, and content.
To personalize your shopping experience.
To send marketing communications (only if you have opted in).
3. How We Protect Your Information
We implement industry-standard security measures to safeguard your personal information. These measures include:
Encryption of sensitive payment information.
Secure server infrastructure.
Firewalls and access control systems.
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee the absolute security of your data. We encourage you to protect your account information and use strong passwords.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:
Service Providers: We share information with trusted partners (such as Shopify, payment processors, shipping companies, and marketing platforms) who help us perform services related to your orders.
Legal Compliance: We may disclose your information if required by law or in response to valid legal requests by public authorities.
Business Transfers: If we sell or transfer part of our business or assets, your information may be part of that transaction.
5. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that enable us to remember your preferences, keep you logged in, and analyze site traffic.
You can manage cookies through your browser settings, but disabling them may affect your ability to use some features of our website (such as the shopping cart).
6. Your Data Rights
Depending on your location, you may have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request the deletion of your data (subject to legal retention requirements).
Opt-Out: Opt-out of receiving marketing emails by following the unsubscribe instructions in the emails or contacting us directly.
To exercise any of these rights, please contact us at valentinaandrose@valentinaandrose.com.
7. Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy applies only to the VALENTINA website. We are not responsible for the privacy practices or content of external websites.
8. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
VALENTINA Email: valentinaandrose@valentinaandrose.com