Yes, we ship all over the world. Shipping costs will apply and will be added at checkout.

It depends on where you are. Orders processed here will take 5-15 business days to arrive. Overseas deliveries can take anywhere from 7 to 16 days. Delivery details will be provided in your confirmation email.

We process orders very quickly. If you need to update your address, please email valentinaandrose@valentinaandrose.com within 1 hour of placing your order. If the item has already been dispatched, we cannot change the destination.

Currently, VALENTINA is exclusively an online boutique. This allows us to keep our overheads low and offer high-quality designs at accessible prices.

Most of our collection is crafted from high-quality genuine leather to ensure durability and timeless style. If a specific design uses premium vegan leather or other materials, this will be clearly specified in the product description.

To keep your bag looking its best, we recommend wiping it gently with a soft, slightly damp cloth to remove surface dust. Avoid using harsh chemicals, solvents, or soaking the material. For genuine leather items, keeping them away from prolonged direct sunlight and moisture will help maintain their finish.

Currently, we do not offer gift wrapping or personalized gift notes. Our items are packaged securely to ensure they arrive safely at their destination.

Usually not, but this depends on your country's regulations. For US customers, orders under $800 usually do not incur duties. For other international orders, you may be subject to import duties and taxes once the shipment reaches your country. These charges are the customer's responsibility and are not covered by VALENTINA. However, there are generally no duties or fees added to our orders.

Our store defaults to USD. However, our site is designed to automatically display prices in your local currency based on your location.

• Desktop: You can manually change the currency using the selector in the top right corner.
• Mobile: You can change the currency in the footer at the bottom of the page.