Fiora Carryall Bag

The Fiora Carryall Bag is designed for the modern woman who values both style and practicality. Made from sleek leather, it features large compartments and an adjustable cross-body strap for easy, comfortable wear.

Every Valentina bag is made to last. A little care keeps the leather looking its best for years.

Everyday care

• Wipe your bag with a soft, dry, lint-free cloth to remove dust and marks.
• Keep it away from direct heat and long periods in strong sunlight, which can dry and fade leather.
• Avoid contact with oils, perfume, make-up, hand cream and alcohol-based products.
• Light-coloured leather can pick up colour from dark denim and newly dyed clothing.

If your bag gets wet

• Gently blot (don't rub) the leather with a clean, dry cloth straight away.
• Fill the bag loosely with clean paper so it keeps its shape.
• Let it dry naturally at room temperature. Never use a hairdryer, heater or direct sun.
• Once fully dry, buff lightly with a soft cloth.

Stains and conditioning

• Never use household cleaners, wet wipes, solvents or abrasive materials.
• Every few months, apply a small amount of colourless leather conditioner made for smooth leather. Test it on a hidden area first.
• Suede and nubuck should only be cleaned with a soft suede brush. Do not use conditioner on them.
• For heavy stains, take your bag to a professional leather specialist.

Storage

• Store your bag in its dust bag, in a cool, dry place.
• Fill it with paper to hold its shape, and keep the strap or handles relaxed.
• Don't store it in plastic, as leather needs to breathe.
• Don't hang it by its strap for long periods.

Questions about caring for your bag? Email us at valentinaandrose@valentinaandrose.com.

Complimentary Shipping: All orders ship free of charge, worldwide.

Shipping Estimates Standard shipping takes approximately 5–7 business days. These are estimates and not guarantees; delivery times vary by location.

Tracking: You will receive a tracking number via email once your order ships. Please allow 48–72 hours for tracking to update. Multiple items may be shipped separately to speed up delivery.

Duties & Taxes — Covered by Us We ship on a fully DDP (Delivered Duty Paid) basis. That means we cover all import duties, taxes, and customs fees on your behalf — no matter where you are in the world. Your order arrives straight to your door with no additional charges, no surprises, and nothing to pay on delivery.

Delays & Lost Packages We do not issue refunds for shipping delays caused by carriers or customs. If your tracking shows "Delivered" but you have not received the package, please wait 24 hours before contacting us.

Contact Us For order inquiries, please email: valentinaandrose@valentinaandrose.com

30-Day Returns

Not quite right? You can return any item within 30 days of delivery for a refund to your original payment method. Items must be unused and in their original packaging.

To start a return, email valentinaandrose@valentinaandrose.com with your order number and we'll send you the return instructions. Return shipping is at the customer's cost.

Damaged or Faulty Items

If your item arrives damaged, faulty or incorrect, email us clear photos within 7 days of delivery and we'll send a replacement or a full refund, at no cost to you.

Refunds

Once your return arrives and is checked, your refund is processed within 5–7 business days.

Full details are in our Refund Policy.