Refund policy

At Valentina, we want you to love what you ordered. Please review our policy below before making a purchase, as it governs how we handle returns and refunds.

1. Returns

You may return most items within 30 days of the delivery date for a refund to your original payment method. To qualify, items must be unused, unworn, and in their original packaging with all tags attached.

To start a return, email valentinaandrose@valentinaandrose.com with your order number and we will send you return instructions.

Return shipping costs are the customer's responsibility and are non-refundable. We recommend using a trackable shipping method, as we are not responsible for returns lost in transit. Valentina does not provide prepaid return shipping labels.

Once we receive and inspect your return, we will process your refund within 5-7 business days. Please allow additional time for your bank or card issuer to post the refund to your account.

2. Damaged or Faulty Items

We offer a full refund or replacement at no cost to you only if the item you received is damaged, defective, or incorrect.

Timeframe: You must report the issue within 7 days of delivery.

Process: Email valentinaandrose@valentinaandrose.com with your order number and clear photos/video of the damage.

Resolution: Once we verify the damage via photos, we will issue a replacement or refund. You may not need to return the damaged item.

3. Non-Returnable Items

For hygiene and policy reasons, the following items cannot be returned:

Items purchased on final sale or clearance.

Jewelry (including earrings).

Personalized or engraved items.

4. Shipping Delays

Orders are delivered within an estimated 5-7 business days, as set out in our Shipping Policy. These timeframes are estimates and not guarantees.

Refunds are not given for delayed shipping. We do not issue refunds, in whole or in part, for orders that are still in transit, running behind the estimated delivery window, or delayed by carrier issues, customs processing, holidays, or any other factor outside our control.

Contact Us

Questions about a return or a damaged item? Email us at valentinaandrose@valentinaandrose.com and we'll be happy to help.